Refund Policy – The Flowers Licious

Last Updated: June 2026

At The Flowers Licious, customer satisfaction is our priority. We take great care in preparing and delivering our floral arrangements and gifts. Please review our refund policy below.

Eligibility for Refunds

You may be eligible for a refund if:

• You receive a damaged or defective product.
• You receive the wrong product.
• Your order was not delivered due to an error on our part.
• The product received significantly differs from the item ordered.

Non-Refundable Items

Refunds will generally not be issued for:

• Fresh flowers that have naturally aged after delivery.
• Customized or personalized orders.
• Orders with incorrect delivery information provided by the customer.
• Failed deliveries due to recipient unavailability.
• Minor variations in flower color, arrangement, or packaging, as flowers are natural products.

Reporting an Issue

To request a refund or replacement, please contact us within 24 hours of delivery and provide:

• Order number
• Description of the issue
• Clear photos of the product received

Requests submitted after 24 hours may not be eligible for review.

Refund Approval

Once your request has been reviewed and approved:

• A full or partial refund may be issued.
• A replacement product may be offered where appropriate.
• Store credit may be provided at our discretion.

Refund Processing

Approved refunds will be processed through the original payment method used for the purchase.

Please allow 5–10 business days for the refund to appear in your account, depending on your payment provider.

Order Cancellations

• Orders may be canceled before preparation or dispatch.
• Once an order has been prepared, customized, or dispatched, cancellation requests may not be accepted.

Contact Us

If you have any questions regarding this Refund Policy, please contact us:

The Flowers Licious
Website: www.theflowerslicious.com